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CoinManage Support
Answers to the most frequently asked CoinManage tech support questions.

If you have questions on using CoinManage please visit our CoinManage Videos Page which contains many videos showing how to use CoinManage.
I upgraded to Windows 10 and when I started the program it was now un-registered..and I tried the key and it said it was in use.
Please view this forum topic for info on how to resolve the problem.
I downloaded the CoinManage USA demo version. I then decided to purchase the CoinManage Deluxe. My Activation code will not work.
If you have purchased the Deluxe version, you must download and install CoinManage Deluxe to the same folders as the CoinManage USA Demo. The data you entered into the trial version will be retained.
- I purchased a new machine (or my computer crashed) and need to download CoinManage again.
- I get a "Code In Use" error when trying to activate CoinManage.
- I misplaced (or have'nt received) my code and need to have it sent to me.
We have a new Code Retrieval Page.  Enter your email there and you can have the download link and code sent to you.  The code will also be deactivated so that you will not receive the "Code In Use" error.
I use AVG anti-virus.  When installing CoinManage I get a WIN32/Heri virus warning.
This is a false-positive.  AVG tech support recommends you do the following:
a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception.
b) Browse for CoinManage.exe in \\Program Files(x86)\CoinManage
c) Click OK twice to add it to the Exceptions list.
I have to re-enter my registration code every time I run CoinManage, even though the program says the code was registered successfully.
Please do the following:
a) Right mouse-click on the program icon and select "Run As Administrator" from the popup menu.
b) Enter the registration information for the program.
c) Run the program again normally.
d) If the problem persists can you try "Run As Administrator" whenever you run the program.
I cannot download CoinManage, the download does not seem to finish.
This could be due to a virus false positive, the anti-virus program will not allow the download to be run or saved to disk.
It could also happen if the download does not complete due to problems with your Internet Service Provider or our file download site. In this case you may see an error message: "Please Insert Disk #2

It is also possible that Windows has a dialog box up asking you for permission to proceed with running the setup program. This dialog box may be hard to notice, especially if you have several windows open.
I have purchased a new Computer. How can I install CoinManage on the new computer and retain all my data and images?
Here are instructions on moving CoinManage to a new machine:
In all cases you should install the program on the new machine.
Do not simply copy all the program files over. The setup program must be run.
If the version of CoinManage you are using does backups to ZIP files
a) Do a backup (File > Backup Database..)
CoinManage File Backup
b) In the Backup Save As dialog, you can change the name of the backup file or accept the default name
CoinManage Backup Save As Dialog
c) then select (File > Manage Backup Files) from the main menu. 
Manage backup files menu item
d) Take the most recent Zip file and transfer it to your new machine.  You can do this by copying the ZIP file to a USB or external drive..or
perhaps copying it to a shared folder on your network that the new machine has access to.
CoinManage list of backup files window
e) Install and run CoinManage on your new machine.
f) Select (File > Restore..) from the main menu.
Restore Backup from File menu item
g) Select the ZIP file you backed up in the previous step and press the Open button.
CoinManage Restore Backup
If the version of CoinManage you are using does NOT backup data to a ZIP file.

Copy the COINDESC.MDB file from the old machine to overwrite the file on the new machine.  The folder location can be found by running the program and select (File > Go to Data Folder).  On older versions of CoinManage without this command, you can see the Data Folder location in the program Preferences (Tools > Preferences).

Copy the COINDESC.MDB file from the data folder on your old machine to the CoinManage data folder on your new machine, replacing the COINDESC.MDB file you will see there.
If you have been attaching your own images to coin records, copy all the JPG files in the CoinImages subdirectory on your old machine to the same CoinManage folder on your new machine.  The user images folder can be found by running CoinManage and select (File > Go to Images Folder) or see the Images folder setting in the program Preferences (Tools > Preferences).

Note:  If you can't see the folder specified in the Preferences, this is proabably because Windows hides some directories by default.  To change this:

In Windows Vista:
http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq

In Windows 7:
http://www.bleepingcomputer.com/tutorials/tutorial151.html

you will probably need to scroll down a bit on the page to see the instructions.
When I open the "Add Coin" dialog, I do not get a full screen, the right hand side is cut off and I am unable to use it.

CoinManage Add Coin Error
a) Run a program called regedit.exe

Start > Run... > regedit.exe

Note: for Windows 7, 10 and Vista, just type regedit.exe into the blank search box you will see when selecting the Windows button at the lower left corrner of your screen.

b) Go to the section

HKEY_CURRENT_USER\Software\Liberty Street Software\CoinManage 20xx

Note: xx refers to the version of CoinManage you are using.

c) Delete the section:

AddCoinDlg

Make sure the program is closed when you do this.  Then re-start and see if the problem is fixed.
CoinManage crashes randomly, or when I am using the Add Coin dialog.
Delete the HEADERS.WCD file. You can search for this file on your computer. If you can't find the file it may be because it is stored in a folder that Windows hides by default. To be able to see the hidden folders, please see item #5 above for links that explain how to show hidden folders. Once this is done, search for the HEADERS.WCD file and delete it when you find it.
I have a previous version of CoinManage on my computer, how do I purchase and install an upgrade.
See the CoinManage Upgrades information page for instructions on upgrading to CoinManage 2017.
Can you please let me know if it is possible to import a catalog of coins into Coinmanage? Not an actual coin collection, but rather a catalog of Russian coins I have in Excel (or CSV) format.
The program does not currently have an import feature.
I have attempted, several times to find a way to open my new 2015 CoinManage software on my 'Windows 8' computer after updating from my 2007 version to the latest software.  The error message reads:  'The Microsoft Jet database engine cannot open the file: C:\Program Files (x86)\Coin Manage\Data\COINDESC.MDB. It is already opened exclusively by another user, or you need permission to view its data.'
This error usually occurs when the CoinManage data file is in a folder underneath the Windows "Program Files" folder. Recent versions of Microsoft Windows automatically set this folder to "read only". It is strongly advised by Microsoft to not place data files under this folder. 
a) To fix this problem: Run the Windows regedit program.

run the Windows regedit program
b) Drill down to the HKEY_CURRENT_USER\Software\Liberty Street Software\CoinManage section.
Windows Registry CoinManage Section
c) Change the Data Directory setting to a folder where you will have complete read/write access. 
For example {username}\Documents\CoinManage\Data"
CoinManage DataDirectory Setting in Windows Registry
d) After this is done, you must Copy the COINDESC.MDB file from the old folder (shown in the error message) to the new folder specified in the DataDirectory setting.

e) Run CoinManage again, if you get an error about not being able to find the COINDESC.MDB file, you should be able to navigate to the new folder.  If not, return to regedit and make sure the DataDirectory setting is correct and that there is a folder with that name on your system.

 
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