Answers to the most frequently asked CoinManage tech support questions:

1. CoinManage crashes on startup or When I run CoinManage I get a pop up message that says, "Unable to initialize DAO/Jet db engine". What does this mean and how do I fix it?

You can fix this by downloading and running the following Microsoft Program:

 http://dl.filekicker.com/send/file/203495-VHQT/jet-fix.exe

then run CoinManage again.

2. I have to re-enter my registration code every time I run CoinManage, even though the program says the code was registered successfully.

This seems to be a problem with some Windows Vista users.  Please do the following:

a) Right mouse-click on the program icon and select “Run As Administrator” from the popup menu.

b) Enter the registration information for the program.

c) Run the program again normally. 

d) If the problem persists can you try running as “Run As Administrator” whenever you run the program

We realize this it not the optimum solution, we are working  with the company that makes the registration system to fix this.

3. I cannot run CoinManage, my anti-virus program says the download/program contains a virus.

This is a false positive, once in awhile an anti-virus program incorrectly flags the licensing code in our programs as being a virus. The resolution to this problem is for us to contact the anti-virus software developer, they usually release corrected virus definition updates within a few days. The licensing system we use is also used in thousands of other software programs so the chances are that the problem has already been reported multiple times.

4. I cannot download CoinManage, the download does not seem to finish.

 This could be due to a virus false positive (see answer 3 above), the anti-virus program will not allow the download to be run or saved to disk.  It could also happen if the download does not complete due to problems with your Internet Service Provider or our file download site.  In this case you may see an error message: "Please Insert Disk #2".

It is also possible that Windows has a dialog box up asking you for permission to proceed with running the setup program.  This dialog box may be hard to notice, especially if you have several windows open. 

5.  I have purchased a new Computer.  How can I install CoinManage on the new computer and retain all my data and images?

Here are instructions on moving CoinManage to a new machine:

In all cases you should install the program on the new machine. Do not simply copy all the program files over.  The setup program must be run.

If the version of CoinManage you are using does backups to ZIP files

 do a backup (File > Backup Database..) then select (File > Manage Backup Files) from the main menu.  Take the most recent Zip file and copy it to your new machine.

Run CoinManage on your new machine.  Select (File > Restore..), select the ZIP file you backed up in the previous step. 

If the version of CoinManage you are using does NOT backup data to a ZIP file.

Copy the COINDESC.MDB file from the old machine to overwrite the file on the new machine.  The folder location can be found by running the program and select (File > Go to Data Folder).  On older versions of CoinManage without this command, you can see the Data Folder location in the program Preferences (Tools > Preferences). 

Copy the COINDESC.MDB file from the data folder on your old machine to the CoinManage data folder on your new machine, replacing the COINDESC.MDB file you will see there.

If you have been attaching your own images to stamp records, copy all the JPG files in the CoinImages subdirectory on your old machine to the same CoinManage folder on your new machine.  The user images folder can be found by running CoinManage and select (File > Go to Images Folder) or see the Images folder setting in the program Preferences (Tools > Preferences).

Note:  If you can't see the folder specified in the Preferences, this is proabably because Windows hides some directories by default.  To change this:

 In Windows Vista:

 http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq

  In Windows XP:

 http://www.askdavetaylor.com/display_hidden_files_in_windows_xp.html

In Windows 7:

 http://www.bleepingcomputer.com/tutorials/tutorial151.html

you will probably need to scroll down a bit on the page to see the instructions.

6.  When I open the "Add Coin" dialog, I do not get a full screen, the right hand side is cut off and I am unable to use it.  

a/ Run a program called regedit.exe

Start > Run… > regedit.exe 

Note: for Windows 7 and Vista, just type regedit.exe into the blank search box you will see when selecting the Windows button at the lower left corrner of your screen.

b/ Go to the section

HKEY_CURRENT_USER\Software\Liberty Street Software\CoinManage 20xx 

Note: xx refers to the version of CoinManage you are using.

c/ Delete the section:

AddCoinDlg

Make sure the program is closed when you do this.  Then re-start and see if the problem is fixed.

7.  CoinManage crashes randomly, or when I am using the Add Coin dialog. 

To fix this error delete the HEADERS.WCD file. You can search for this file on your computer. If you can’t find the file it may be because it is stored in a folder that Windows hides by default. To be able to see the hidden folders, please see item #5 above for links that explain how to show hidden folders.

Once this is done, search for the HEADERS.WCD file and delete it when you find it.