HomeManage Support
Answers to the most frequently asked HomeManage technical support questions.
If you have questions on using HomeManage please visit our HomeManage Videos Page which contains many videos showing how to use HomeManage.
If you have questions on using HomeManage please visit our HomeManage Videos Page which contains many videos showing how to use HomeManage.
- I purchased a new machine (or my computer crashed) and need to download HomeManage again.
- I get a "Code In Use" error when trying to activate HomeManage.
- I misplaced (or hav'ent received) my code and need to have it sent to me.
- I get a "Code In Use" error when trying to activate HomeManage.
- I misplaced (or hav'ent received) my code and need to have it sent to me.
We have a new Code Retrieval Page. Enter your email there and you can have the download link and code sent to you. The code will also be deactivated so that you will not receive the "Code In Use" error.
I have installed the 30 day demo. It is telling me I only have 1 day left in the trial.
Are you using AVAST or AVG anti-virus? If so, this software will show the registration dialog while scanning the program for viruses.
The registration dialog will show only 1 day left. If you simply wait a few seconds the 1st window will be replaced with
a second registration window that shows an accurate count of the days left in the trial.
We have no idea why this software is designed this way, it causes confusion for many users.
The registration dialog will show only 1 day left. If you simply wait a few seconds the 1st window will be replaced with
a second registration window that shows an accurate count of the days left in the trial.
We have no idea why this software is designed this way, it causes confusion for many users.
I use AVG anti-virus. When installing HomeManage I get a WIN32/Heri virus warning.
This is a false-positive. AVG tech support recommends you do the following:
a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception.
b) Browse for AssetMng.exe in \\Program Files(x86)\HomeManage
c) Click OK twice to add it to the Exceptions list.
a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception.
b) Browse for AssetMng.exe in \\Program Files(x86)\HomeManage
c) Click OK twice to add it to the Exceptions list.
I get a "Cannot Find required Windows Registry Settings" error when running HomeManage.
This error happens because the user does not have permissions to read and/or write to the Windows Registry. This permission
is required to run the program. See the link below for information on how to set the permissions using REGEDIT.
https://community.sophos.com/kb/en-us/13811
Enable Read / Write permission to: HKEY_CURRENT_USER\Software\Liberty Street Software\HomeManage
is required to run the program. See the link below for information on how to set the permissions using REGEDIT.
https://community.sophos.com/kb/en-us/13811
Enable Read / Write permission to: HKEY_CURRENT_USER\Software\Liberty Street Software\HomeManage
I cannot delete a Manufacturer, Vehicle, etc..
Make sure there are no assets currently assigned to the Vehicle, Manufacturer, etc.. If the assets have been deleted
select Actions > Empty 'Deleted Items' folder to completely remove them from the data file.
select Actions > Empty 'Deleted Items' folder to completely remove them from the data file.
Can HomeManage be configured to use the Currency Symbols from another Country?
HomeManage uses the Currency settings configured in your Windows Control Panel. If your Windows installation is set
to use the UK currency symbols and formatting for example, that is how currency will be displayed within HomeManage.
HomeManage crashes every time I click on the Pictures tab when
adding or entering data.
This can usually be solved by un-checking" the Use Webcam check box in the program preferences (TOOLS > PREFERENCES)
How can I set a password that needs to be entered to run HomeManage?
I have to re-enter my registration code every time I run HomeManage, even though the program says the code was registered successfully.
Please do the following:
a) Right mouse-click on the program icon and select "Run As Administrator" from the popup menu.
b) Enter the registration information for the program.
c) Run the program again normally.
d) If the problem persists can you try running as "Run As Administrator" whenever you run the program
a) Right mouse-click on the program icon and select "Run As Administrator" from the popup menu.
b) Enter the registration information for the program.
c) Run the program again normally.
d) If the problem persists can you try running as "Run As Administrator" whenever you run the program
I cannot run HomeManage, my anti-virus program says the download/program contains a virus.
This is a false positive, once in awhile an anti-virus program incorrectly flags the licensing code in our programs as being a virus. The
resolution to this problem is for us to contact the anti-virus software developer, they usually release
corrected virus definition updates within a few days. The licensing system we use is also used in thousands of other
software programs so the chances are that the problem has already been reported multiple times.
I cannot download HomeManage, the download does not seem to finish.
This could be due to a virus false positive, the anti-virus program will not allow the download to be run or saved to disk.
It could also happen if the download does not complete due to problems with your Internet Service Provider or our
file download site. In this case you may see an
error message: "Please Insert Disk #2"
I have purchased a new Computer. How can I install HomeManage on the new computer and retain all my data and images?
Here are instructions on moving HomeManage to a new machine:
In all cases you should install the program on the new machine. Do not simply copy all the program files over. The setup program must be run.
a) Do a backup (File > Backup Database..)
b) In the Backup Save As you can change the name of the backup file or accept the default name
c) then select (> Manage Backup Files from the main menu. d) Take the most recent Zip file and transfer it to your new machine. You can do this by copying the ZIP file to a USB or external drive..or perhaps copying it to a shared folder on your network that the new machine has access to.
e) Install and run HomeManage on your new machine.
f) Select (File > Restore..) from the main menu.
g) Select the ZIP file you backed up in the previous step and press the OPEN button.
If you are using an old version of HomeManage that does not have a backup command:
a) You should install the program on the new machine.
b) Then copy the ASSETS.MDB file from the old machine to overwrite the file on the new machine.
c) If you have been attaching your own images to asset records, copy all the JPG files in the AssetImages subdirectory to the same Windows folder on the new machine. Note: The location of the ASSETS.MDB file is in the data folder as shown in the program preferences. If you can't see the data folder above, This may be because Windows hides some directories by default. To change this:
In Windows 7:
http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/
In Windows Vista:
http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq
In all cases you should install the program on the new machine. Do not simply copy all the program files over. The setup program must be run.
a) Do a backup (File > Backup Database..)
b) In the Backup Save As you can change the name of the backup file or accept the default name
c) then select (> Manage Backup Files from the main menu. d) Take the most recent Zip file and transfer it to your new machine. You can do this by copying the ZIP file to a USB or external drive..or perhaps copying it to a shared folder on your network that the new machine has access to.
e) Install and run HomeManage on your new machine.
f) Select (File > Restore..) from the main menu.
g) Select the ZIP file you backed up in the previous step and press the OPEN button.
If you are using an old version of HomeManage that does not have a backup command:
a) You should install the program on the new machine.
b) Then copy the ASSETS.MDB file from the old machine to overwrite the file on the new machine.
c) If you have been attaching your own images to asset records, copy all the JPG files in the AssetImages subdirectory to the same Windows folder on the new machine. Note: The location of the ASSETS.MDB file is in the data folder as shown in the program preferences. If you can't see the data folder above, This may be because Windows hides some directories by default. To change this:
In Windows 7:
http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/
In Windows Vista:
http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq
I have been using the Intuit Quicken (or Home Inventory Pro) home inventory software for a number of years.
I just upgraded my computer to 64 bit and found that Quicken is not supporting that software and does not plan
to make it compatible with 64 bit computers. I really don't want to reenter
all of my data to go into a new program. I like the look
of your program but need to know how difficult it will be
to transfer the current data into your program.
If you can export the Quicken (or Home Inventory Pro) data to a
CSV or Excel format, you can then import it into
HomeManage.
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