Answers to the most frequently asked StampManage tech support questions:

1.  My Registration code was accepted. But now every time I run the program I have to re-enter my registration code.

Instead or running the program normally, right mouse-click and then select Run as administrator.  Then enter the registration information.  You should then be able to run the program normally after this is done (see screenshot below)

2. The program will not accept my registration code

In most cases you should have received an email with your username and code.  Try to copy and paste the username and code directly from the email into the registration dialog.  Note the username MUST be entered exactly as shown in the email or the back of your StampManage manual, you cannot make up a new username.

3. When I run StampManage I get a pop up message that says, "Unable to initialize DAO/Jet db engine". What does this mean and how do I fix it?

You can fix this by downloading and running the following Microsoft Program:

 http://dl.filekicker.com/send/file/203495-VHQT/jet-fix.exe

4. I cannot run StampManage, my anti-virus program says the download/program contains a virus.

This is a false positive, once in awhile an anti-virus program incorrectly flags the licensing code in our programs as being a virus. The resolution to this problem is for us to contact the anti-virus software developer, they usually release corrected virus definition updates within a few days. The licensing system we use is also used in thousands of other software programs so the chances are that the problem has already been reported multiple times.

5. I cannot download StampManage, the download does not seem to finish.

 This could be due to a virus false positive (see answer 3 above), the anti-virus program will not allow the download to be run or saved to disk.  It could also happen if the download does not complete due to problems with your Internet Service Provider or our file download site.  In this case you may see an error message: "Please Insert Disk #2".

6.  I have purchased a new Computer.  How can I install StampManage on the new computer and retain all my data and images?

Here are instructions on moving StampManage to a new machine:

a) You should install the program on the new machine. 

b) Then copy the STAMPDATA.MDB file from the old machine to overwrite the file

On the new machine. 

c) If you have been attaching your own images to stamp records, copy all the JPG files in the StampImages subdirectory

To the same Windows folder on the new machine.

Note:   The location of the STAMPDATA.MDB file is in the data folder as shown in the program preferences.   If you can't see the data folder  above, This may be because Windows hides some directories by default.  To change this:

 In Windows Vista:

 http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq

 In Windows XP:

 http://www.askdavetaylor.com/display_hidden_files_in_windows_xp.html

7.  The install is taking forever.  It has been several hours and it has not finished yet.

StampManage includes many thousands of images.  The Deluxe version will install over 54,000 image files on your computer. It is not uncommon for the install to take a couple hours or more.  In some cases, the install may be slowed down by your anti-virus program checking each file for viruses as it is installed.  You can speed this up by turning off the virus checking in your anti-virus program while StampManage is being installed.  Then turn it back on again after the install is finished.

8.  I just registered my StampManage software, and when I went to the "Add Stamp" tab, I do not get a full screen, and I am unable to use it.  .

Can you do this regarding the add stamp dialog problem:

a/ Run a program called regedit.exe

Start > Run… > regedit.exe 

Note: for Windows 7 and Vista, just type regedit.exe into the blank search box you will see when selecting the Windows button at the lower left corrner of your screen.

b/ Go to the section

HKEY_CURRENT_USER\Software\Liberty Street Software\StampManage 20xx

c/ Delete the section:

AddStampDlg

Make sure the program is closed when you do this.  Then re-start and see if the problem is fixed.