1. My Registration code
was accepted. But now every time I run the program I have
to re-enter my registration code.
Instead or running the program
normally, right mouse-click and then select Run as
administrator. Then enter the registration
information. You should then be able to run the
program normally after this is done (see screenshot below)
2. The program will not accept my registration
In most cases you should have received an email with
your activation code. It will look something like
Try to copy and paste the
username and code directly from the email into the
registration dialog. Note the username MUST be
entered exactly as shown in the email or the back of
your StampManage manual, you cannot make up a new
3. StampManage crashes on startup or
When I run StampManage
get a pop up message that says, "Unable to initialize
DAO/Jet db engine". What does this mean and how do I fix
You can fix this by downloading and running the
following Microsoft Program:
4. I cannot run StampManage, my
anti-virus program says the download/program contains a
This is a false positive, once in
awhile an anti-virus program incorrectly flags the
licensing code in our programs as being a virus. The
resolution to this problem is for us to contact the
anti-virus software developer, they usually release
corrected virus definition updates within a few days. The
licensing system we use is also used in thousands of other
software programs so the chances are that the problem has
already been reported multiple times.
5. I cannot download StampManage, the
download does not seem to finish or Run after being
This could be due to a virus false
positive (see answer 3 above), the anti-virus program will
not allow the download to be run or saved to disk.
It could also happen if the download does not complete due
to problems with your Internet Service Provider or our
file download site. In this case you may see an
error message: "Please Insert Disk #2".
If the file downloads but does not seem
to run, please make sure there is not a window asking for
permission to run the download file. This window may
be hard to notice if you have several windows open at a
6. I have purchased a new
Computer. How can I install StampManage on the new
computer and retain all my data and images?
Here are instructions on moving StampManage to a new
If you are moving your data from a version of
StampManage that has the Backup and
a) Install StampManage on your new
b) Backup your data on the old machine using
FILE > BACKUP DATABASE...
) Select FILE > MANAGE
BACKUP FILES... and copy the ZIP file you just
backed up from the old machine to a folder on your new
d) On your new machine, run StampManage
and use the RESTORE command to open the ZIP file you
copied over in step c.
All your text data and images should be
imported into your new installation of StampManage.
If you are
using an older copy of StampManage on your original
machine, that does not have the backup and restore
a) You should install the program on the new machine.
b) Then copy the STAMPDATA.MDB file from the old machine
to overwrite the file with the same name on the new machine.
To find the location of your STAMPDATA.MDB file and
images on your old machine, select TOOLS >
PREFERENCES from the main menu.
The Database Directory and Collection
Stamp Images settings show where your STAMPDATA.MDB
file is and where any images you have attached to your
collection records are stored.
c) If you have been attaching your own images to stamp
records, copy all the JPG files in the StampImages
subdirectory to the Stamp Images folder on your new
To quickly open the folder where StampManage stores the
data file and images. Select FILE > GOTO DATA FOLDER
or FILE > GOTO MY IMAGES FOLDER from the main menu.
Note: After selecting
FILE > GO TO DATA FOLDER, you must exit
StampManage before replacing the STAMPDATA.MDB
file with the file from the old machine. StampManage
locks this file while the application is running..The location of the STAMPDATA.MDB
file is in the data folder as shown in the program
you can't see the data folder above, This may be because
Windows hides some directories by default. To change
In Windows Vista:
In Windows XP:
In Windows 7:
7. The install is taking
forever. It has been several hours and it has not
StampManage includes many thousands of
images. The Deluxe version will install over 67,000
image files on your computer. It is not uncommon for the
install to take a couple hours or more. In some
cases, the install may be slowed down by your anti-virus
program checking each file for viruses as it is installed.
You can speed this up by turning off the virus checking in
your anti-virus program while StampManage is being
installed. Then turn it back on again after the
install is finished.
8. I just registered my
StampManage software, and when I went to the "Add Stamp"
tab, I do not get a full screen, and I am unable to use
2011 and later versions of StampManage has a command
that will fix this. Select Tools > Reset Add
Stamp Dialog window size settings from the
StampManage main menu.
If you are using an older version of StampManage:
a/ Run a program called regedit.exe
Start > Run… >
Note: for Windows 7 and Vista, just type regedit.exe
into the blank search box you will see when selecting the
Windows button at the lower left corrner of your screen.
b/ Go to the section
Street Software\StampManage 20xx
c/ Delete the section:
Make sure the program is closed when
you do this. Then re-start and see if the problem is
9. I have been
using a discontinued or competitor's product and wish to
switch to StampManage. Can I import my data from xxx
We get this question alot, either
because a customer was using a discontinued program or
software that does not support 64 bit operating sytems.
Unfortunately, our major competitors use encrypted or
obsolete file formats to store data, so creating a working
import feature would be too error-prone or just not
possible. StampManage stores data in an
non-encrypted industry standard Microsoft Access data
file. You can easily export our data to a Microsoft
Excel spreadsheet as well.
StampManage crashes randomly, or when I am using the Add
To fix this error delete the HEADERS.WCD
file. You can search for this file on your computer. If
you can’t find the file it may be because it is stored in
a folder that Windows hides by default. To be able to see
the hidden folders, please see item #6 above for links
that explain how to show hidden folders.
Once this is done, search for the
HEADERS.WCD file and delete it when you find it.
When adding a block of 4 stamps. Should the quantity
be set to 1 or 4?
The quanity should be set to 1 and the
format should be set to "Block of 4". 2011
and later versions of StampManage has values for blocks of 4 for many
12. Suddenly, without
warning, when I call up my stamp collections, no
individual stamp data is displayed in the upper right
pane. If I click in this blank area the bottom 2 panes go
blank. Likewise when I open up the add stamp feature no
individual stamp data is displayed in the upper right
Do you see any column headers in the
upper right window? If not..from the main menu
select TOOLS > PREFERENCES
Click on the RESET button. Then click OK
and see if this fixes the problem the next time you go
into the Add Stamp dialog.