Answers to the most frequently asked StampManage tech support questions:

1.  My Registration code was accepted. But now every time I run the program I have to re-enter my registration code.

Instead or running the program normally, right mouse-click and then select Run as administrator.  Then enter the registration information.  You should then be able to run the program normally after this is done (see screenshot below)

2. The program will not accept my registration code

In most cases you should have received an email with your username and code.  Try to copy and paste the username and code directly from the email into the registration dialog.  Note the username MUST be entered exactly as shown in the email or the back of your StampManage manual, you cannot make up a new username.

3. StampManage crashes on startup or When I run StampManage I get a pop up message that says, "Unable to initialize DAO/Jet db engine". What does this mean and how do I fix it?

You can fix this by downloading and running the following Microsoft Program:

 http://dl.filekicker.com/send/file/203495-VHQT/jet-fix.exe

4. I cannot run StampManage, my anti-virus program says the download/program contains a virus.

This is a false positive, once in awhile an anti-virus program incorrectly flags the licensing code in our programs as being a virus. The resolution to this problem is for us to contact the anti-virus software developer, they usually release corrected virus definition updates within a few days. The licensing system we use is also used in thousands of other software programs so the chances are that the problem has already been reported multiple times.

5. I cannot download StampManage, the download does not seem to finish or Run after being downloaded.

 This could be due to a virus false positive (see answer 3 above), the anti-virus program will not allow the download to be run or saved to disk.  It could also happen if the download does not complete due to problems with your Internet Service Provider or our file download site.  In this case you may see an error message: "Please Insert Disk #2".

If the file downloads but does not seem to run, please make sure there is not a window asking for permission to run the download file.  This window may be hard to notice if you have several windows open at a time.

6.  I have purchased a new Computer.  How can I install StampManage on the new computer and retain all my data and images?

Here are instructions on moving StampManage to a new machine:

a) You should install the program on the new machine. 

b) Then copy the STAMPDATA.MDB file from the old machine to overwrite the file

On the new machine. 

c) If you have been attaching your own images to stamp records, copy all the JPG files in the StampImages subdirectory

To the same Windows folder on the new machine.

Note:   The location of the STAMPDATA.MDB file is in the data folder as shown in the program preferences.   If you can't see the data folder  above, This may be because Windows hides some directories by default.  To change this:

 In Windows Vista:

 http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq

 In Windows XP:

 http://www.askdavetaylor.com/display_hidden_files_in_windows_xp.html

In Windows 7:

 http://www.bleepingcomputer.com/tutorials/tutorial151.html

7.  The install is taking forever.  It has been several hours and it has not finished yet.

StampManage includes many thousands of images.  The Deluxe version will install over 67,000 image files on your computer. It is not uncommon for the install to take a couple hours or more.  In some cases, the install may be slowed down by your anti-virus program checking each file for viruses as it is installed.  You can speed this up by turning off the virus checking in your anti-virus program while StampManage is being installed.  Then turn it back on again after the install is finished.

8.  I just registered my StampManage software, and when I went to the "Add Stamp" tab, I do not get a full screen, and I am unable to use it.  .

The new 2011 version of StampManage has a command that will fix this.  Select Tools > Reset Add Stamp Dialog window size settings from the StampManage main menu. 

If you are using an older version of StampManage:

a/ Run a program called regedit.exe

Start > Run… > regedit.exe 

Note: for Windows 7 and Vista, just type regedit.exe into the blank search box you will see when selecting the Windows button at the lower left corrner of your screen.

b/ Go to the section

HKEY_CURRENT_USER\Software\Liberty Street Software\StampManage 20xx

c/ Delete the section:

AddStampDlg

Make sure the program is closed when you do this.  Then re-start and see if the problem is fixed.

9.  I have been using a discontinued or competitor's product and wish to switch to StampManage.  Can I import my data from xxx into StampManage?

We get this question alot, either because a customer was using a discontinued program or software that does not support 64 bit operating sytems.   Unfortunately, our major competitors use encrypted or obsolete file formats to store data, so creating a working import feature would be too error-prone or just not possible.  StampManage stores data in an non-encrypted industry standard Microsoft Access data file.  You can easily export our data to a Microsoft Excel spreadsheet as well.  

10.  StampManage crashes randomly, or when I am using the Add Stamp dialog. 

To fix this error delete the HEADERS.WCD file. You can search for this file on your computer. If you can’t find the file it may be because it is stored in a folder that Windows hides by default. To be able to see the hidden folders, please see item #6 above for links that explain how to show hidden folders.

Once this is done, search for the HEADERS.WCD file and delete it when you find it.

11.  When adding a block of 4 stamps.  Should the quantity be set to 1 or 4?

The quanity should be set to 1 and the format should be set to "Block of 4".  The new 2011 version of StampManage has values for blocks of 4 for many stamps.

12.  Suddenly, without warning, when I call up my stamp collections, no individual stamp data is displayed in the upper right pane. If I click in this blank area the bottom 2 panes go blank. Likewise when I open up the add stamp feature no individual stamp data is displayed in the upper right pane.

Do you see any column headers in the upper right window?  If not..from the main menu select TOOLS > PREFERENCES

Select the

COLUMNS tab.

Click on the RESET button. Then click OK and see if this fixes the problem the next time you go into the Add Stamp dialog.