Answers to the most frequently asked HomeManage tech support questions:

1. When I run HomeManage I get a pop up message that says, "Unable to initialize DAO/Jet db engine". What does this mean and how do I fix it?

You can fix this by downloading and running the following Microsoft Program:

 http://dl.filekicker.com/send/file/203495-VHQT/jet-fix.exe

2. I have to re-enter my registration code every time I run HomeManage, even though the program says the code was registered successfully.

This seems to be a problem with some Windows Vista users.  Please do the following:

a) Right mouse-click on the program icon and select “Run As Administrator” from the popup menu.

b) Enter the registration information for the program.

c) Run the program again normally. 

d) If the problem persists can you try running as “Run As Administrator” whenever you run the program

We realize this it not the optimum solution, we are working  with the company that makes the registration system to fix this.

3. I cannot run HomeManage, my anti-virus program says the download/program contains a virus.

This is a false positive, once in awhile an anti-virus program incorrectly flags the licensing code in our programs as being a virus. The resolution to this problem is for us to contact the anti-virus software developer, they usually release corrected virus definition updates within a few days. The licensing system we use is also used in thousands of other software programs so the chances are that the problem has already been reported multiple times.

4. I cannot download HomeManage, the download does not seem to finish.

 This could be due to a virus false positive (see answer 3 above), the anti-virus program will not allow the download to be run or saved to disk.  It could also happen if the download does not complete due to problems with your Internet Service Provider or our file download site.  In this case you may see an error message: "Please Insert Disk #2".

5.  I have purchased a new Computer.  How can I install HomeManage on the new computer and retain all my data and images?

Here are instructions on moving HomeManage to a new machine:

a) You should install the program on the new machine. 

b) Then copy the ASSETS.MDB file from the old machine to overwrite the file

On the new machine. 

c) If you have been attaching your own images to asset records, copy all the JPG files in the AssetImages subdirectory

To the same Windows folder on the new machine.

Note:   The location of the ASSETS.MDB file is in the data folder as shown in the program preferences.   If you can't see the data folder  above, This may be because Windows hides some directories by default.  To change this:

 In Windows Vista:

 http://answers.yahoo.com/question/index?qid=20090106205943AA2cCsq

 In Windows XP:

 http://www.askdavetaylor.com/display_hidden_files_in_windows_xp.html